Returns and Exchanges Policy

We are committed to make your shopping experience as fuss free and enjoyable as much as possible!

To qualify for a returns and exchanges: 

  • The product must in perfect condition with the original packaging, unmarked, unworn, unwashed, odour free and with all labels and tags remained intact includes the hygiene sticker on swimwear.
  • JESSWIM will not be liable for any unfortunate case of lost returns items.
  • The returned item must be mailed back to us with 7 days (Singapore) and 14 days ( International) from the day you have received it.
  • Customer will have to pay postage cost involved in the process of exchange.
  • Exchange item must be selected from the existing stock, same price or higher.Customer will have to pay the difference in price.
  • The cost of the exchange items are strictly non-refundable.
  • If you decide to return or exchange for an item, please contact us as soon as possible at jesslyn8000@yahoo.com.sg
  • Upon Stringent checks,should we find that the item do not meet the criteria stated in the Returns & Exchanges Policy , we will reject the request.

 

Returns And Exchange Policy for NEOPRENE BAGS

PLEASE NOTE:

  • Choose your Prene Bag carefully as we do not EXCHANGE and REFUND for change of mind, including wrong selection of sizes or colours and etc.
  • All bag dimensions and details are listed on each product’s page to provide as much information about the product as possible prior to purchasing.
  • We only replace items if they are defective or damaged. Send us an email at jesslyn8000@yahoo.com.sg
    Please note that normal wear and tear is not considered a fault.
  • The defective , damaged or faulty item must be mailed back to us with 7 days (Singapore) and 14 days ( International) from the day you have received it.
  • Customer will have to pay postage cost involved in the process of exchange.
  • There are strictly no returns on SALE items and puchases made with promotional items.

 

RETURN AND EXCHANGE ARE NOT APPLICABLE FOR SALES ITEMS AND PURCHASES MADE WITH PROMOTIONAL CODES. 

JESSWIM reserves the rights to amend the above without any notification.

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